Return & Refund Policy

• Our Returns & Refund Policy ensures a simple process.  we typically do not accept returns because all purchases are final.  
  
• Due to the nature of our small business, we are unable to restock items that are already delivered to you or in your possession because of the high risk for possible mishandling, temperature control and other infection control guidelines.

 Returns & Refund policy covers 15 day grace period which means you have 15 days after receiving your item (s) to request a return. Please take a picture of the items as they arrived in the original packaging and send to us at 240-355-4197 or 240-206-1163 and include your order number with a short message of the issue that you are reporting. 

Per our returns & refund policy, to be eligible for a return, you must have received the wrong item (s), and your item (s) must be in the same condition that you received it, sealed, unused, with original labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lauderma.beauty@gmail.com. Please note that returns will need to be sent to the following address:

9466 Georgia Ave #1058 

Silver Spring, MD 20910

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lauderma.beauty@gmail.com. with your order number in the subject line along with the issue encountered.

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate and correct the issue when indicated. Note that we are not responsible for lost nor damage items due to mishandling by the postal carrier.   We carefully packed your item (s) using protective sheets and materials to prevent damages during transportation. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for temperature regulated items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, discontinued items, gift cards or other items on specials.

Exchanges
The fastest way to ensure you receive equal exchange or the missing item is to return the item you have, and once the return is accepted, make a separate purchase for the new item or wait for a new item confirmation from the our store via email. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, sealed, unused, with original labels, and its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lauderma.beauty@gmail.com