FAQ

Ingredients & Formulation

What ingredients do you use?

Our products are formulated with plant-based, natural ingredients rooted in Caribbean botanical traditions. We prioritize clean, skin-loving actives — free from harsh synthetics.

Are your products vegan?

Yes. All Lauderma products are mostly plant-based and vegan with scientifically proven ingredients.

Are your products cruelty-free?

Absolutely. We never test on animals.

Skin Types

Which products are right for my skin type?

Our formulas are designed to work for all skin types — dry, normal, and oily. Each product page includes guidance on suitability. If you're unsure where to start, our team is happy to help.

Are your products suitable for men and women?

Yes. Lauderma products are formulated for everyone, regardless of gender.

Skincare Routines

How do I use your products?

Each product includes usage instructions on the label and product page. For best results, we recommend a consistent AM/PM routine tailored to your skin type.

Do you offer skincare routine guidance?

Yes — visit our Skincare Blog for tips, routines, and ingredient education curated by our team, which includes a healthcare professional.

Shipping

What are your shipping rates?

Standard US shipping is a flat rate of $6.99. For full details, visit our Shipping Policy.

Do you offer free shipping?

Free shipping promotions are offered periodically. Sign up for our emails to stay informed.

Do you ship internationally?

Yes — we ship to 25 countries. International rates and estimated delivery times are available at checkout.

How long does shipping take?

Delivery times vary by destination. Please refer to our Shipping Policy for current estimates.

Returns & Exchanges

What is your return policy?

We want you to love your Lauderma products. For full details on eligibility and the return process, please review our Return & Refund Policy.

About Lauderma

Who is behind Lauderma?

Lauderma LLC is a family-owned company founded by a Registered Nurses and her daughter following a personal struggle with persistent blemishes, pimples and dark spots caused by acne breakouts.
Lauderma was created following multiple failed cosmetics products with harsh chemicals that irritated the skin.
Our team includes a healthcare professional, and we're committed to making premium, plant-based skincare accessible and affordable for all.